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• Company wide.

• Refer to "Office Locations" list.

• Immediately inform Customers concerning any irregularities in service (ie. late routes, work unavailable for pickup, etc.). Promptly investigate and recommend resolve for any delays or issues which may take place, keeping in close communication with our Customers.

• Communicate with our Customers on a regular basis to ensure complete Customer Satisfaction.  Closely monitor service standards on an annual basis, sending by post "Customer Surveys" to all our Customers.  These Surveys are scrupulously reviewed and prompt attention is brought to any Customer concerns.

• 4-Digit Key Code for identification, accessible only to authorized personnel. Maintain a Back-up Route Key System, insuring timely recovery of down routes.

• Assistance from Corporate and Branch Offices in close proximity expedites recovery procedures.

• Provide to each Customer location, to record all pickups and deliveries.  Provides immediate service reference for Customer Personnel.  Excellent support to Courier's daily route sheet.

• Provides a comprehensive account of all Service Transactions.  Couriers are required to record pickup and delivery times, number of items picked up or delivered and to obtain a legible signature from Customer Personnel.  All Courier's Route Sheets are monitored on a regular basis to insure proper completion.

• Carried and utilized by all Couriers.  When required to use, Courier immediately notifies the Unity Office,  our Office subsequently contacts our Customer for resolution.

• Providing to Customers whose needs require extensive movements of items, providing well-organized and accurate manifesting.

• Cell Phones provided to all Couriers for direct, immediate communication with Unity Office.  Required attire part of "Field Inspection".

• A random inspection of Couriers in the field, to ensure compliance to Company policies and procedures.  "Notice of Inspection" provided to inspected Employee and to Administration for ongoing evaluation of personnel.

• Insures proper maintenance of vehicles, resulting in fewer vehicle break downs.  All Courier vehicles are given an impromptu "Vehicle Inspection", approximately every (6) six months.