Operations

Whether you need same day service, overnight service or time sensitive route delivery, the Unity Operations Team works with the Customer Service Department to ensure that the best possible routing structure is developed to meet your requirements.

Dispatch

Unity Dispatchers are on duty 24 hours a day, 365 days a year coordinating routes, monitoring daily activities, accommodating special requests and managing emergencies.

Supervision

A Supervisor is assigned for every ten routes. Supervisors are the most experienced couriers that have exceptional knowledge of their geographic areas and who have demonstrated the ability to train, schedule, and directly supervise personnel.

A Supervisor is responsible for reporting route emergencies to the Customer Service Department and for recovering routes efficiently. A Customer Service Representative will immediately contact your service center and advise your staff of any anticipated delays.

Drivers

Unity Drivers must meet some of the most stringent standards in the industry. Each applicant is tested for area knowledge and map reading ability. Driving records are monitored through the DMV Pull Notice Program, and on-going Driver training programs are provided through the Human Resources Department.

Emergency Recovery

While it is nearly impossible to plan for every contingency, Unity Courier Service has implemented a Route Recovery System for dealing with traffic accidents, mechanical breakdowns and inclement weather delays.

Additionally, a Disaster Recovery Plan that has proven successful in times of civil unrest, fire, earthquake and communications infrastructure breakdown has been developed to ensure that service interruptions are minimal.